Our worldwide delivery services have been extended to more than 221 countries globally. Transparent shipment fees are automatically computed by our system. An unique shipment tracking number will be provided upon delivery of parcel(s). For orders that delivery worldwide, we generally deliver via SingPost or FedEx. All prices and shipping rates are quoted in Singapore Dollars and do not include applicable duty, customs charges or taxes which are paid by the customer. You will get your shipping cost before you are required to enter any billing information.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Local Post or Mail 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 30 days of receipt of your goods.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please complete the online Return Form and state your return with your Order ID number.
2. Please wait for our confirmation before sending the return back to us. We will inform you the return address.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Please send your product to the following address:
Kian Hong Press
16 Kallang Way