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General & Artwork FAQ

General FAQ

Yes, you need to registered an account during the checkout or you can create an account immediately. Having an account is good to track your order and history. You can reorder simply using one click.

Credit Card, Debit Card, Stripe or Paypal
We accept Debit/Credit cards through PayPal and Stripe payment gateway only. We do not store your debit or credit card's information in our system. All information you provided are secure by our payment gateway partners. You DO NOT need to have an account with PayPal in order to make a payment.

There is no extra charge for making a payment by Debit or Credit card. A payment gateway usually charges a percentage of the card payment as a fee, between 1.9% and 3.9%. We are proud to be the only online printing company that does not charge this fee to our customers.

Paynow or Paylah
The fastest way to make cash payment through Paynow or Paylah. We can process your order immediate through this payment methods.

Paynow Account: 200721052C

Bank Transfer / TT
We accept bank transfer / TT through the following bank:
Bank: United Overseas Bank Ltd
Name of Account: Kian Hong Press
Swift Code: UOVBSGSG
Bank Code: 7375
Account Number: 101-331-658-4

Bank: Oversea-Chinese Banking Corporation Ltd
Account Name: Advancecom Corporation Pte Ltd
Swift Code: OCBCSGSGXXX
Bank Code: 7339
Account Number: 687-774-075-001

Note: Please email us (sales@kianhongpress.com) a scan copy or screenshot of your proof upon completion of the transaction.

Please note that the delivery expectations quoted on our web site are based upon the actual date your order is processed. If you choose to pay by bank transfer, your order will be processed once we have received your payment.

Cheque or Money Order
Cheques only available to customers whose banks are located within the Singapore. Cheques or money orders must be made payable to “Kian Hong Press” and forwarded to the following address:

Kian Hong Press
Attention: Payment Processing
16 Kallang Place, #05-24
Singapore 339156

Please be sure to include your order number and order date/time stated on the cheque or money order to ensure proper processing.

Note:  Delivery expectations quoted on our web site are based upon the actual date your order is processed. If you choose to pay by cheque, your order will be processed once we have verified that your cheque has cleared. Banks can take around 2-3 working days for clearing.

Singapore Delivery Options
Courier & Van Delivery
Free Singapore Delivery: On all orders over S$150.00
Central & South District = +S$10.00
North, West & East District = +S$15.00
Restricted Area = +S$25.00

By Post Mail
Approximately two to three (2-3) Business Days + Lead Time:
Singpost’s Registered Mail = S$3.00 (max. 2 boxes, not for express delivery)

Lead Time (included delivery)

Normal: 5-7 Business Days
Express 24 Hrs: +$40.00
Express 48 Hrs: $30.00
Express 72 Hrs: +$20.00

Important Note:
– Not valid for same day express printing service.
– Express lead time does not include finishing option selected.
– Lead time does not include shipping time for mailing and international order.

* Free delivery are not available for Restricted Area such as Airport Freight Centre, Changi Airport, Jurong Island & Sentosa. Additional $25 delivery charges will be imposed for these areas.


International Delivery Options
Worldwide Delivery
Our worldwide delivery services have been extended to more than 221 countries globally. Transparent shipment fees are automatically computed by our system. An unique shipment tracking number will be provided upon delivery of parcel(s). For orders that delivery worldwide, we generally deliver via SingPost or FedEx. All prices and shipping rates are quoted in Singapore Dollars and do not include applicable duty, customs charges or taxes which are paid by the customer. You will get your shipping cost before you are required to enter any billing information.

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Local Post or Mail 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping.

Estimate quote  click here

Normal deliver take 5-7 business day to process and sometimes it depend on the complexity of the job if you addon number of finishing. Express delivery available on some items without included addon finishing and there will be a express charge depend on how urgent is your order. Please see below:

Courier & Van Delivery
Free Singapore Delivery: On all orders over S$150.00
Central & South District = +S$10.00
North, West & East District = +S$15.00
Restricted Area = +S$25.00

By Post Mail
Approximately two to three (2-3) Business Days + Lead Time:
Singpost’s Registered Mail = S$3.00 (max. 2 boxes, not for express delivery)

Lead Time (included delivery)

Normal: 5-7 Business Days
Express 24 Hrs: +$40.00
Express 48 Hrs: $30.00
Express 72 Hrs: +$20.00

Important Note:
– Not valid for same day express printing service.
– Express lead time does not include finishing option selected.
– Lead time does not include shipping time for mailing and international order.

* Free delivery are not available for Restricted Area such as Airport Freight Centre, Changi Airport, Jurong Island & Sentosa. Additional $25 delivery charges will be imposed for these areas.


Our Promise

Kian Hong Press understands that you took the time to design your perfect creation and you are excited to have it in your hands. We want you to be completely happy with the purchases you make from us, therefore, we offer a money-back guarantee for all products we sell direct to customers.

If you are not fully satisfied with the quality of your purchase from Kianhongpress.com, please send the entire product back to us within 30 days of receiving it, together with your Order Number, for an exchange or full refund.

We will expedite the production of any orders that have to be reprinted, to the best of our ability, including the addition of express shipping at our cost, if necessary. If for any reason reprinting is not an option, we will refund 100% of your money.

Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 30 days of receipt of your goods.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please complete the online Return Form and state your return with your Order ID number.
2. Please wait for our confirmation before sending the return back to us. We will inform you the return address.
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Please send your product to the following address:

Kian Hong Press
16 Kallang Way
#05-24
Singapore 339156

Our online system is a fully self-service web site that mean you save. We hope you understand our need to keep our costs at a minimum and our turnaround times fast, in order to continue to provide you with the best value in the printing industry.

For future reference, if you find a problem with your that you may not be able to cancel it yourself, please contact our customer service.

After an order is placed, but before it has been transferred to the printer, there is a small amount of time in which to cancel the order, recall your design, and then make changes and reorder. This window of time varies between 30 and 60 minutes after you place your order.

In general, once an order has been electronically transferred through our printer network, it is put into production and can not be changed. We apologize for this inconvenience.

Yes only upon request by customer on the comment box during check out. We only send proofs prior to print by email with attached soft copy. Customer have to ensure their file include proper bleeds, necessary fonts or convert to outline and at least 300 dpi resolution and understand that RGB colours will be converted to CMYK and this may cause a colour shift.

Artwork Preparation FAQ

What is the accepted file resolution?


Resolution also known as DPI (Dots Per Inch) or PPI (Pixels Per Inch) can be described as the number of dots that fit horizontally and vertically into a one-inch space. In general, the more dots per inch it have, resulting sharper image.

For an image to print properly, the image resolution must be at least 300 dots per inch (DPI) at the final output size.


Check Images with Photoshop
Check your file in Photoshop that has the proper resolution for printing, click on Image>Image Size. View the resolution section. Set the resolution to 300 dpi.

Check Images with Acrobat Reader
Check your file in Acrobat Reader that has the proper resolution for printing, set your view to 300%. Your artwork should not appear pixelated beyond this point.

If your artwork appears pixelated beyond the 300% view in Acrobat, then this indicated that your file is low resolution.

DO NOT ENLARGE a 72 dpi file in your 300 dpi document.
A common misconception is that you can convert a file from 72 dpi to 300 dpi. If your image is small at 72 dpi, the image will actually be smaller when importing it to a 300 dpi document. This is not the same for a large file size at 72 dpi. Example, if your file is 25 inches by 35 inches at 72 dpi, then the file is large enough to import into a 300 dpi document.

DO NOT RESAMPLE THE RESOLUTION in Photoshop.
Here is another misconception that you can adjust the resolution from 72 dpi to 300 dpi in Photoshop by changing the current 72 dpi to 300 dpi. This is incorrect. Doing it will eventually make your file pixelated.

What is the accepted colour mode?


Colour mode must be in CMYK to be a print ready file. If file(s) are submitted using any other colour mode, such as RGB or Pantone, the file(s) will be converted to CMYK during prepress. Conversion from one color standard to another may result in a colours shift or colours dropping out.


What is the safety, bleeds & cutting guidelines?


If you set your artwork up correctly, you will be happy with the finished name cards. We have set everything in millimeters because of their ease of explaining. Example the finished card size is 89mm x 54mm (3.50″ x 2.12 inches).

If you are new to printing then this page is very important for you to learn about ‘bleed’. If you have a photo or image covering the entire background of your card, then you must pay very particular attention to how your artwork is set up to ensure that you do not get white lines around the edges of your card.

If you want something to go to the edge of your card, like a photo, a line or a logo perhaps, then you must run it over the edge of the card by an EXTRA 3mm (0.13″). This is called bleed. This 3mm (0.13″) is trimmed off after printing ensuring that you get your image or colour all the way to the edge of your card.

If you want a name card size 89mm x 54mm, your artwork must be 92mm x 57mm in dimensions. This includes 3mm (0.13″) bleed all the way around which will be trimmed off after printing. Your name cards will be delivered to you 89mm x 54mm in size.

Once your artwork is uploaded to our website, it must be positioned as mentioned in order to bleed correctly. This is pre setup for you on most templates already.

The below diagram illustrates how you should make your artwork 3mm (0.13″) bigger all the way around to allow for bleed.



Cut Zone (Trim Marks)
The product will be cut on the trim mark, however the cut may shift up to 0.13″ of an inch in any direction.

Bleed Zone (Full Bleed)
If you wish to have colored backgrounds or images extend to the edge of the product they must past the trim marks to the full bleed margin. If they do not extend to the full bleed margin you most will end up with white strips along the edge of the product due to cutting.

Safe Zone
The text or elements you want not to be trimmed off must be placed within the safe zone. If they are placed next to the trim mark and the cutting is off but within tolerance, the text will be cut off.


What is the fonts and transparency problems?


Fonts, transparencies and other effects used in vector format softwares (Illustrator, InDesign and Photoshop) layer must be flattened and the fonts outlined. Not flattening transparencies or outlining fonts may result in some text or graphics dropping out from your artwork. When digital art is supplied with missing fonts, we cannot process your job in production.

Convert all text to outlines. Both Adobe Illustrator, InDesign, and CorelDraw can accomplish this task. See the following procedure to convert a font into outlines using Adobe Illustrator.

Make sure to check
• “Convert All text to Outlines”
• “Convert All Strokes to Outlines”
• “Preserve Alpha Transparency”
• “Preserve Overprints and Source Color”



To convert this text to outlines, simply pull down the contextual menu (Right mouse click on the PC, and Control click on the Mac), and select “Convert to Outlines”.



The text has now been converted to a series of outlines and fills. The reference to the font Gill Sans is no longer present, and it is unnecessary for anyone to have access to the original font.



How to set your artwork to CMYK color mode?


Before you send your file to printing, set your documents ect. Indesign .indd or Illustrator .ai file to CMYK colour mode format. Below the tutorial and images showing you how to change your artwork to CMYK colour mode.

All commercial printing process is using CMKY which is a mixture of four process colours name as Cyan, Magenta, Yellow and Black.

Be sure that your output files are in CMKY colour mode. In the illustrator applications, open the Window by selecting the Document Info as stated in the image below.



If your document file is not in CMYK colour mode, please go to your file menu and select for File > CMYM Colour in order to make changes.